Human-first AI governance for small care, housing and SEND providers
A light 1-2 week AI Governance & Efficiency Audit that maps real use of AI, reduces risk and frees staff time without a big programme.
Sized for small and mid-sized providers.
Remote, light-touch, designed for busy registered managers.
What you walk away with
By the end of the Audit you’ll know exactly where AI is helping, where it’s adding risk, and how to talk about it with CQC, commissioners and your own team.
AI & automation map
A simple picture of where AI and automation already show up in your home – from care planning and eMARs to rostering, sensors and staff using tools like ChatGPT on the side.
Plain-English risk view
For each use case we rate likely impact on people, data protection and service quality. You see at a glance what looks low-risk, what needs tighter controls, and where to involve IG / legal advice.
Inspection-ready summary
A short, clear document you can use with CQC, boards and commissioners: why you’re using AI, how you’re managing risk, and what you’re improving next.
Quick time-saving ideas
A shortlist of “low-risk, high-benefit” opportunities – usually around notes, reports, audits and rota tweaks – so you can free up staff time without touching hands-on care.
Light-touch, 1–2 week process
We know you don’t have spare people sitting around. The Audit is designed to fit around the day-to-day running of a 40-bed home.
4-step timeline
- Kick-off call
We agree on your focus areas, who needs to be involved and what “good” looks like for you – whether that’s being ready for CQC questions, reassuring your board or getting ahead of staff using AI informally. - Short discovery
We conduct a handful of remote conversations and review existing documents, including policies, system lists, example care plans, reports, and any AI tools you are already familiar with. No big workshops or long surveys. - Mapping & review
We build your AI & automation map, a simple risk snapshot and a list of practical efficiency ideas – all sized for a single home or small group, not a national chain. - Walk-through & action list
We break down the findings in plain English, answer questions and agree on a realistic action list. You get written outputs you can keep live and update as your AI use evolves.
Is the Audit right for your service?
A good fit for small and mid-sized providers who want to be proactive about AI – without pretending to be a tech company.
| Ideal if… | Probably not a fit if… |
| You run a 10–80 staff care home, supported living or housing-related support service. | You’re looking for technical AI build, coding or model development. |
| Staff are already using AI tools, or suppliers are adding “AI features”, and you’re not quite sure what that means for quality, safety or UK GDPR. | You need a formal legal opinion, certification or regulatory sign-off. |
| You want something you can show CQC and commissioners, not just “we’re thinking about AI”. | You’re a large national group needing a months-long, multi-site transformation programme. |
| You’d like a simple way to explain to staff what’s okay, what isn’t, and what needs sign-off. |
Rooted in social care, governance and lived experience
AI Made Human focuses on turning national guidance on AI in adult social care and ICO expectations into practical steps for small providers.
Our work is shaped by an independent advisory panel with experience across:
- AI governance and risk
- Adult social care provision
- Commissioning and contracts
- Data protection and information governance
- Lived experience of care and support
The Panel is advisory – it doesn’t “approve” services or act as a regulator – but it does challenge how we design our audits, templates and training, so they stay:
- Proportionate for 10–250 staff providers
- Grounded in rights, dignity and transparency
- Realistic for busy registered managers and teams
What providers tell us after the Audit
“We finally have one place that shows where AI is used, why we’re using it and who’s responsible.”
“It gave us language and evidence we could actually use with our board and commissioners.”
“Staff feel clearer about what’s okay to try, what needs sign-off and what’s off-limits.”
The aim isn’t to flood you with paperwork. It’s to give you just enough structure so AI becomes something you can explain, improve and evidence.
Questions registered managers usually ask
Q1. Will this create more work for my team?
A. We keep it as light as possible. Most homes involve a handful of people for short calls and share documents you already have. The goal is to reduce future headaches and paperwork, not add to them.
Q2. Do we need to be “techy” to get value from this?
A. No. We work in plain English and focus on your real processes, not on algorithms. You don’t need a data team – just a willingness to talk honestly about how digital tools are used today.
Q3. Will you tell us which AI tools to ban or allow?
A. We won’t hand you a rigid yes/no list. Instead we help you set simple guardrails: where AI is clearly low-risk and helpful, where it needs supervision or DPIAs, and where it’s not appropriate for your service.
Q4. Does this replace our DPO or legal advice?
A. No. The Audit supports your Data Protection Officer, IG lead and advisers by giving them a structured AI register, risk view and draft materials they can build on. Final decisions always sit with your organisation.
Q5. Is this a one-off, or can you support us over time?
A. The Audit is a self-contained piece of work. Some providers then choose a light governance and automation retainer so they can review AI use quarterly, keep documents up to date and get quick answers to new questions.
Not sure where to start with AI in your home?
Share a few details about your service and we’ll be honest about whether the AI Governance & Efficiency Audit is likely to be useful. If it isn’t the right fit, we’ll tell you – and point you to other options.
